FAQ’s & Policies

As a general rule, privacy policies are written by lawyers for lawyers. We hope you find these highlights to instead be a clear and transparent summary of our Privacy Policy, but our lawyers want us to remind you that the full, binding legalese of our Privacy Policy is below

With those disclaimers out of the way, here’s our most important highlight:

Computer Works purpose is to enrich lives through technology. We will only collect, use, or share your personally identifiable information for that purpose. And we don’t sell (as “sell” is traditionally defined) your personally identifiable information to anyone else.

Personally identifiable information.
We use the term “personally identifiable information” in these highlights to mean information that identifies, or that can reasonably be linked to, an actual natural person (that’s a real, named human being). We use the stand-alone term “information” to include all types of information, including personally identifiable information.

Collection.
We may collect information relevant to you in three ways. First, we may collect information directly from you. This could be as part of your interactions with Computer Works personnel, such as at our retail store or during in-home visits, or when you provide information via our website or mobile communications.

Second, we will collect such information by observing behavior — either in the “real world” or through our website. Examples include security cameras at our retail store, our websites tracking visitor activities on our site.

Use.
We will use your information to meet your expectations and give you a great experience with Computer Works. For example, that could be to fulfill a purchase, provide a service or make our website run better.

You’ve probably seen in the news that the world (especially the internet) has too many fraudsters, hackers, and criminals. We use information we collect to protect our customers, Computer Works, and others from such bad actors.

And remember when we said above that our purpose is to enrich lives through technology? In order to do that, we’ll want to tell you about technology and other products and services that we think you’ll find useful. That means we’ll use information to try figure out what will be useful (or just fun and interesting) to you and others, or we’ll develop new or different products and services. And if we think we’ve found something you might like, we’ll use information to place or send marketing messages to you that highlight our ideas, and we’ll monitor your response to that message.

Sharing.
If you post something on our website (product review. etc.), it should come as no surprise to you that it may be viewed by the general public.

We may share your personally identifiable information with suppliers or business partners to fulfill your requests or perform on our behalf a contract that we have with you.

We also may share personally identifiable information in an attempt to enforce our legal rights, in response to a request from law-enforcement authorities, and when we are required to do so by applicable law. Also, please note that if we think that sharing personally identifiable information is going to protect Computer Works or others from harm, that’s what we are going to do.

Have any questions about our privacy practices? Just ask!
Whew! Even the “highlights” get a bit long. If you still have questions, here are a few ways you can contact us:

Phone: 413-203-5730
Email: computerworksofmass@gmail.com

You can shop with confidence at Computer Works. Our website is secured by Comodo. We accept payment via Credit Card, PayPal as well as Business Check or Certified Money Order for those who wish to use another payment option. Personal Checks require a fourteen day waiting period while the check clears before any item is shipped.

Computer Works currently ships to anywhere in the lower 48 states. Shipping costs are calculated during checkout.

Computer Works will be happy to cancel any order placed, whether over the phone or via the Internet. In the event that you plan to cancel your order, try to let us know as soon as possible. If you inform us about your decision to cancel your order after an item has shipped, Computer Works cannot refund any shipping charges, and there will be a 15% restocking fee. If Computer Works is notified before any item has shipped we will be happy to cancel your order and issue a full refund. Please contact us at 413-203-5730 or send us an email as soon as possible.

Yes, Computer Works has a retail store located at 126 Northampton St. Easthampton, MA 01027

The majority of orders at Computer Works arrive in perfect condition, from our facilities to your door. In the event that your order is damaged in shipping the following steps should be taken.

If upon delivery there is obvious damage to your item, refuse the damaged piece and contact Computer Works at 413-203-5730 or send us an email as soon as possible.

If after receiving your order you find hidden damage upon inspection contact us as soon as possible. It is very important to inspect your order within 14 days of receiving it. All shipping damage claims filed after 14 days of receipt cannot be honored by Computer Works .

Once we hear from you about a damaged item, Computer Works will get a replacement part out to you as soon as possible. If you have a digital camera, please forward any images you feel are relevant to expediting your claim

• All returns MUST have a receipt.
• Items returned in original condition within 7 days can receive a cash/credit card refund. (Excluding tools, motherboards, processors, adaptors, chargers and cables which can only be exchanged) After 7 days, you can return the item for store credit for up to 14 days after purchase. All Refurbished items come with 90 day full parts and labor warranty. *Physical damage of items being returned voids any warranty!
• All Repair work done in-store is warrantied for 90 days from the date the customer picks up the equipment from our store. * Physical damage of items being returned voids any warranty!
• Deposits, Diagnostic Fees & Labor are non-refundable. If you have any problems with work performed, we will gladly make it right for you. Other charges may apply for further repairs that extend beyond the original repair.
• New Custom Computer Systems built by our store carry a 1-year warranty, which guarantees that all parts are free from any defects and covers part costs and labor to fix. *This warranty does not include any damages or corruptions caused by viruses, spyware, malware and/or other forms of damaging software, water damage, or physical damage.
• CCTV product warranty’s vary depending on the equipment purchased. General Standalone DVR Systems and Cameras are warrantied to be free from defect for 1 year past date of purchase. Custom built DVR’s and Camera’s for custom systems are warrantied for 3 years! * Physical damage of items being returned voids any warranty!

Once you receive your order you will need to open and inspect it as soon a possible. We know that some situations may require that you store your merchandise for assembly or installation, but neither Computer Works, nor the shipping company can assume responsibility for damage to any item in a customers’ possession for more than 14 days.

Computer Works accepts several methods of payment via credit card as well as Paypal, business checks or certified money orders.  Bad checks are subject to a $50.00 fee and legal action.